Refunds & Cancellations

We would rather earn your renewal than trap your money. This page states exactly how cancellations and refunds work for Sitezen subscriptions.

Cancelling

• You can cancel any plan, anytime, from your dashboard — no calls, no forms, no questions you must answer.
• Cancellation stops future charges. Your paid features keep working until the end of the period you already paid for.
• After that, your account moves to the free tier: your data stays, your site address is reserved for 90 days, and you can export everything at any time.

Refunds

• First purchase, first 7 days: if Sitezen is not right for you, write to us within 7 days of your first-ever subscription payment and we will refund it in full.
• Renewals: renewal payments are not refundable — cancel before the renewal date to avoid the next charge. We send a reminder before yearly renewals.
• Billing mistakes: duplicate charges, or charges after a confirmed cancellation, are always refunded in full — tell us and we will fix it.
• AI credit top-ups: refundable within 7 days if unused; consumed credits are not refundable. Credits included in a plan follow the plan’s refund above. If an AI job fails, its credits are refunded to your balance automatically.

How refunds are paid

Approved refunds go back to the original payment method through the gateway that charged you (Razorpay in India, Stripe elsewhere), normally within 5–7 working days of approval — your bank may take a few days more to show it.

Payments made to businesses on our platform

If you paid a business that uses Sitezen — a clinic, a shop, a coach — that payment went to that business through its own payment gateway, not to us. Refunds for those payments follow that business’s refund policy (linked in the footer of their website); please contact them directly. We are happy to help you reach them.

Asking for a refund

Email [email protected] from your account email with the words “refund request” — we reply within one working day.